Refunds and Cancellations
Welcome to harbyskin-beauty.co.uk. This policy outlines the rules regarding cancellations, appointment changes, and refunds for beauty treatment services booked through our site.
At harbyskin-beauty.co.uk, we value every client’s appointment and aim to provide an excellent service experience through clear policies.
- Appointment Cancellation Policy
If you need to cancel a booked beauty treatment, please notify us as soon as possible using the contact details provided on harbyskin-beauty.co.uk.
Advance notice helps us manage our schedule effectively and allows us to offer appointment slots to other clients.
- Rescheduling Appointments
If you need to change your appointment date or time, please contact us in advance. We will do our best to reschedule your appointment based on current availability and our existing schedule.
- Last-Minute Cancellations and No-Shows
Failure to arrive at the scheduled time without prior notice may disrupt subsequent appointments.
In the event of a last-minute cancellation or a “no-show,” harbyskin-beauty.co.uk reserves the right to charge a fee or restrict future booking privileges, depending on the circumstances.
- Refunds for Pre-paid Services
If you have pre-paid for a service and meet the eligibility criteria for a refund, your request will be processed upon confirmation.
Refunds will be issued via the original payment method; the time it takes for funds to appear in your account may vary depending on the payment provider or bank’s processing times.
- Non-Refundable Situations
Refunds may not be available in the following circumstances:
The booked service has already been completed
The service has already commenced or been finished
The client failed to arrive at the scheduled time
The service could not be fully provided due to reasons attributable to the client
Each case will be assessed based on the specific appointment records.
- Service Satisfaction
harbyskin-beauty.co.uk is committed to providing a professional and attentive beauty treatment experience.
If you have any questions or feedback regarding the service you received, please contact us promptly. We will carefully review your situation and do our best to resolve any issues.
